Speech AI for Retail Customer Experience | Sanas | Sanas
Sanas for Retail
Missed deliveries, billing errors, malfunctioning products: when emotions are running high, Sanas delivers the clear communication needed to turn frustration into loyalty.
The Sanas Difference
Clarity keeps interactions professional, reduces operational drag, and turns service moments into loyalty and revenue.
Sanas resolves accent, language, and audio challenges in real-time, helping retail teams protect brand experience and drive stronger outcomes at scale.
Key Metrics
- 40% more completed orders
- 46% higher NPS
- 70% fewer call transfers
- 19% lower AHT
Every Conversation Shapes Your Brand
Scale Seasonal Volume Without Risk
Peak periods demand rapid agent ramps across geographies. Sanas lets you bring on nearshore and offshore teams quickly without worrying that call quality will drop as headcount spikes.
Turn Service Calls Into Revenue
Agents who are clearly understood don't just resolve issues; they convert. Retail teams using Sanas have driven measurable lifts in upsell rates, purchase conversions, and order completion by eliminating accent friction.
Protect Your Brand in Every Interaction
Customers experience your company through the voice on the other end of the line. When agents are understood instantly, conversations feel professional, confident, and on-brand.
Reduce Transfers and Repeat Calls
Miscommunication drives costly callbacks, supervisor escalations, and transfers that frustrate customers and inflate handle times. Removing accent and audio barriers keeps calls moving toward resolution the first time.
Use Cases
Returns, Exchanges, and Refunds
Reduce the friction in already frustrating interactions by removing the barrier that turns a simple return into an escalation.
Order and Transaction Support
Ensure customers placing, modifying, or tracking orders hear accurate details the first time — no repeated confirmation loops.
Loyalty, Subscriptions, and Account Management
Support retention and upsell conversations where trust and rapport directly affect whether a customer stays or cancels.
Product Information and Troubleshooting
Help agents walk customers through setup, usage, and technical questions without losing them to confusion or clarification requests.
Security
Secure by Design
At Sanas, data privacy and security is our top priority. We don’t monitor, record, or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Certifications
- HITRUST
- HIPAA
- SOC 2
- GDPR
- SOC 3
- ISO 27001
- PCI DSS
Core Capabilities
Accent Translation
Sanas modulates accents in real-time while preserving unique voices and emotions to ensure every interaction is natural and authentic.
Language Translation
Sanas translates 25+ languages in real-time while preserving voice, tone, and intent to ensure every conversation deepens human connection.
Speech Enhancement
Sanas enhances audio in real-time while preserving vocal detail and expression to ensure every voice sounds clear and present.
Speech Intelligence
Sanas analyzes conversations in real-time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.