# Troubleshooting Guides

## Issues Related to App Users login
- Published on May 11, 2026  
Introduction This article describes common sign-in errors that Sanas App users may encounter and explains the likely cause of each one. Refer to the video guide below for a detailed explanation. Video Guide Support Need help?  Get it.

## Issues Related to Audio: Accent Translation
- Updated on Apr 14, 2026  
- Published on Feb 19, 2024  
Troubleshoot your issues using the Sanas App.

## Issues Related to Sanas App Installation on Windows
- Updated on Jul 2, 2025  
- Published on Feb 23, 2024  
Introduction Installing or updating the Sanas app on Windows is typically straightforward. However, you may occasionally run into errors during installation or manual updates. These issues are usually caused by missing administrator privileges or errors during the download process.

## How to Share App Logs on Windows
- Updated on Jul 2, 2025  
- Published on May 14, 2024  
Instructions to retrieve and share the app log from a Windows computer.

## How to Raise a Support Ticket
- Updated on Jul 21, 2025  
- Published on May 14, 2024  
Instructions to raise a support request from the Sanas Help Center.