# Troubleshooting Guides

### Troubleshoot audio misconfiguration: Noise Cancellation

- Published on Oct 23, 2025

Introduction While most users enjoy a smooth experience with the Sanas application, you might occasionally encounter unusual behavior. Misconfigured system audio settings often cause these issues. This guide will help you identify and fix common...

### Share Sanas App logs on Windows computer

- Updated on Jul 2, 2025  
- Published on May 14, 2024

Instructions to retrieve and share the app log from a Windows computer.

### How to Raise a Support Ticket

- Updated on Jul 21, 2025  
- Published on May 14, 2024

Instructions to raise a support request from the Sanas Help Center.

### Issues Related to App Users login

- Published on May 11, 2026

Introduction This article describes common sign-in errors that Sanas App users may encounter and explains the likely cause of each one. Refer to the video guide below for a detailed explanation. Video Guide Support Need help?  
 Get i...