# Configure Avaya Agent

- Updated on Sep 11, 2025
- Published on Apr 2, 2025
- 1 minute(s) read

### Introduction
This guide provides instructions for configuring audio settings on the Avaya Agent application required to work seamlessly with the Sanas application. Ensure you follow all the instructions in the same sequence to avoid any functional errors.

### Before you begin;
- Verify that the _Avaya Agent_ and _Sanas_ applications are installed on your computer, and you have the required access.
- VPN access credentials from your admin/IT team.

### Configure Avaya agent audio settings
1. Connect to the VPN using your credentials. If needed, contact your IT Team for help.
2. Launch the Avaya Agent application on your computer. **_Do not sign in_** **to the Avaya Agent application** before completing the remaining steps.
3. Upon launch, you’ll find the following two screens on your computer. On the _Avaya Agent for Desktop_ window, click on the **Avaya icon** at the top-left corner, then click **Settings**.
   
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4. On the **Settings** page, click **Audio** under **All Settings**.
5. Select **Sanas Virtual Audio** under _Audio Input_ option, and select your headset’s earphones under _Ringer Output_ option.
   
   .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A41Z&se=2026-07-18T07%3A32%3A41Z&sr=c&sp=r&sig=VxKRS19EmCykVW3ny3WML8ULSC7g3GkoQZxURvG%2FwYc%3D)

6. Scroll down to the _Advanced Audio Settings_ section, and ensure the following settings are updated:

> ℹ️ **Important**: The **DirectSound** settings can be configured only before you sign in to the application, and is a critical configuration to be updated for Sanas to operate.

- **Noise Suppression**: _Disabled_
   - **Auto Gain Control**: _Unchecked_
   - **Echo Cancellation**:  _Unchecked_
   - **DirecSound**: _On_

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Advanced audio settings on Avaya Agent  
7. Click **Save** to apply the changes.
8. Click **Sign In All** to log in to the softphone.

**⚡ Pro tip**: Sanas works best when you adhere to the [Sanas best practices (opens in new tab)](https://help.sanas.ai/docs/best-practices-using-sanas).

### Support
**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.