Configure Avaya Agent

• Updated on Sep 11, 2025
• Published on Apr 2, 2025
• 1 minute(s) read

Introduction

This guide provides instructions for configuring audio settings on the Avaya Agent application required to work seamlessly with the Sanas application. Ensure you follow all the instructions in the same sequence to avoid any functional errors.

Before you begin;

• Verify that the Avaya Agent and Sanas applications are installed on your computer, and you have the required access.
• VPN access credentials from your admin/IT team.

Configure Avaya agent audio settings

1. Connect to the VPN using your credentials. If needed, contact your IT Team for help.

2. Launch the Avaya Agent application on your computer. Do not sign in to the Avaya Agent application before completing the remaining steps.

3. Upon launch, you’ll find the following two screens on your computer. On the Avaya Agent for Desktop window, click on the Avaya icon at the top-left corner, then click Settings.

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4. On the Settings page, click Audio under All Settings.

5. Select Sanas Virtual Audio under Audio Input option, and select your headset’s earphones under Ringer Output option.

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6. Scroll down to the Advanced Audio Settings section, and ensure the following settings are updated:

ℹ️ Important: The DirectSound settings can be configured only before you sign in to the application, and is a critical configuration to be updated for Sanas to operate.

• Noise Suppression: Disabled
  • Auto Gain Control: Unchecked
  • Echo Cancellation:  Unchecked
  • DirecSound: On

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Advanced audio settings on Avaya Agent
7. Click Save to apply the changes. 8. Click Sign In All to log in to the softphone.

⚡ Pro tip: Sanas works best when you adhere to the Sanas best practices (opens in new tab).

Support

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