# Generic audio configuration for web browsers

- Updated on May 15, 2025
- Published on Feb 19, 2024

- 1 minute(s) read

## Introduction

This guide provides instructions for configuring audio settings on web browsers. Web-based softphones automatically apply the default browser audio settings. However, you can also look for softphone-specific guides under the [web-based (opens in new tab)](https://help.sanas.ai/v1/docs/browser-based-dialers) or [app-based (opens in new tab)](https://help.sanas.ai/v1/docs/application-based-dialers) softphone configuration guides.

> 📔 **Note**: The procedure below demonstrates configuring audio settings for some of the most commonly used web browsers. Similar steps could be followed for any browsers.

## Audio configuration for web browsers

Choose your web browser from the list below:

- [Google Chrome](https://help.sanas.ai/v1/docs/sanas-with-web-based-dialer-generic-configuration#google-chrome)
- [Microsoft Edge](https://help.sanas.ai/v1/docs/sanas-with-web-based-dialer-generic-configuration#microsoft-edge)
- [Mozilla Firefox](https://help.sanas.ai/v1/docs/sanas-with-web-based-dialer-generic-configuration#mozilla-firefox)

### Google Chrome

1. Open Google Chrome on your computer.

2. Click on the ellipsis (⋮) menu in the top-right corner, and select **Settings**.

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3. Navigate to **Privacy and Security** > **Site settings.**

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4. Select **Microphone** under Permissions.

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5. Choose **Sanas Microphone** or **Sanas Virtual Audio** from the drop-down list.

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6. Click **Save** to apply changes.

### Microsoft Edge

1. Open Microsoft Edge on your computer.

2. Navigate to the browser's **Settings**.

.png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A34%3A56Z&se=2026-07-18T07%3A45%3A56Z&sr=c&sp=r&sig=GG2jaoIiwm1KGq%2BkC%2FgaM9VuD2eCSmVhJn6SK7zgEUs%3D)

3. Click **Cookies and Site Permissions** on the left-side navigation menu, and then select **Microphone** under the All Permissions section.

.png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A34%3A56Z&se=2026-07-18T07%3A45%3A56Z&sr=c&sp=r&sig=GG2jaoIiwm1KGq%2BkC%2FgaM9VuD2eCSmVhJn6SK7zgEUs%3D)

4. Select **Sanas Microphone** or **Sanas Virtual Audio** from the drop-down menu, and then click **Save** to apply the changes.

### Mozilla Firefox

1. Launch Mozilla Firefox on your computer and navigate to its **Settings** page.

.png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A34%3A56Z&se=2026-07-18T07%3A45%3A56Z&sr=c&sp=r&sig=GG2jaoIiwm1KGq%2BkC%2FgaM9VuD2eCSmVhJn6SK7zgEUs%3D)

2. Click **Privacy & Security** on the left-side navigation menu and scroll down to **Permissions**.

3. Click **Settings** next to Microphone.

.png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A34%3A56Z&se=2026-07-18T07%3A45%3A56Z&sr=c&sp=r&sig=GG2jaoIiwm1KGq%2BkC%2FgaM9VuD2eCSmVhJn6SK7zgEUs%3D)

4. Select **Sanas Microphone** or **Sanas Virtual Audio** from the list, then click **Save Changes**.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.