Understand Sanas Reports

Understand Sanas Reports

Introduction

The Report page serves as your centralized analytics console for monitoring and analyzing Sanas app usage across teams within a Workspace. It consolidates key metrics to help you gain insights and make data-driven decisions.

Report summary

The report summary is the header of your Report page, highlighting the following key metrics:

| Metric | Description | | New users | New app users created within the selected Workspace during the selected period. | | Active users | - App users that activated the Sanas app in the selected period.
- Example: The app user launches and activates the Sanas app on their computer (need not to engage the microphone or make a call). | | Sanas disabled | - App users with Sanas toggled off on their app.
- Click Sanas Disabled to review the metric for individual app user.
- Example: App user launches and activates the Sanas app, then manually it turns off. | | Incompatible setups | - App users encountered system compatibility errors during the selected period.
- Click Incompatible setups to review the metric for individual app user.
- Example: Incompatibility error occurs when user disconnects their headset during an active session. |

Utilization table

The Analytics table offers a detailed overview of each individual app user within the selected team (default: All teams) for the specified time period (default: Today). It includes the following metrics:

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| Metric | Description | | User ID | Unique identifier | | Name | Full name | | Team | Currently assigned team | | Machine | Computer unique identifier | | Login | - Timestamp of the first Sanas app interaction.
- Example: User logged in to the Sanas app at the beginning of their work shift. | | Last seen | - Timestamp of the last Sanas app activity.
- Example: A user logs out, or an inactivity period is detected. | | Session | - The total active time between the Login and Last seen is calculated as the Session duration.
- The Session duration excludes any inactivity period longer than 3 hours.
- Example: If a user logs in at 10:00 AM, becomes inactive from 11:00 AM to 3:00 PM, and resumes activity, the 4-hour inactivity period will be excluded from the session duration. | | App enabled | - The total time users have the Sanas app activated with the Sanas toggle turned on.
- Periods of inactivity—such as app logout, screen lock, or device sleep—are excluded from the total duration. | | Status | - A user's engagement status is displayed as either Engaged or Not Engaged based on their usage during a selected session.
- Engaged: The Sanas app was activated and used in at least one call during the selected session.
- Not Engaged: The Sanas app was activated but not used in any calls during the selected session.
- Usage Consolidation: If a user accesses the app from multiple devices within the same day (12:00 AM to 11:59 PM), their total usage duration is automatically consolidated into a single daily entry. This ensures accurate reporting per user per day, regardless of the number of devices used. |

Important considerations

Please consider the following scenarios to understand the data reporting:

| Scenario | Description | | Timezone differences | - The data displayed is based on the timezone of the admin user viewing the report.
- If two admins in different timezones view the same Workspace data for the same date range, slight variations may occur due to differences in their local time settings. | | Daily activity tracking | - App usage data is captured on a daily basis (from 12:00 AM to 11:59 PM).
- A new entry is generated each day, aligned with this time window. | | Logins on multiple devices | - If a Sanas app user activates and uses their app through multiple devices in a single day (from 12:00 AM to 11:59 PM), all the detected unique instances (machine + user credentials) of app usage get consolidated into a single line item on the Sanas Report. |

Customize reports

You can tailor your reports using the following filters:

Time Period

Select a time range to view data for:

Teams

Choose specific teams in your Workspace to filter the report. By default, all teams are included.