# Review deactivated app users

- Updated on May 27, 2025
- Published on Mar 5, 2025

- 1 minute(s) read

### Introduction

This guide explains how to review deactivated app users in the Sanas Portal. If you need to reactivate users, see [Reactivate App Users (opens in new tab)](https://help.sanas.ai/docs/how-to-deactivate-a-user?highlight=reactivate%20app%20users#reactivate-the-app-user).

### Before you begin

- You must have access to the **Sanas Portal** to perform the following procedure.

### Procedure

1. Log in to the [Sanas Portal](https://portal2.sanas.ai/) using your credentials.

2. Click **Users** from the navigation menu, and ensure that the **App users** tab is selected.

3. Select **View deactivated users** under the ellipsis (**⋮**) menu option.

.png?sv=2026-02-06&spr=https&st=2026-07-18T06%3A13%3A43Z&se=2026-07-18T06%3A24%3A43Z&sr=c&sp=r&sig=k9nORpwXkkQZL2HHAibUtLEYlIqUCpG3WVq4Ftujlvs%3D)

4. Review the following details for each deactivated user:

.png?sv=2026-02-06&spr=https&st=2026-07-18T06%3A13%3A43Z&se=2026-07-18T06%3A24%3A43Z&sr=c&sp=r&sig=k9nORpwXkkQZL2HHAibUtLEYlIqUCpG3WVq4Ftujlvs%3D)

| Parameter                        | Description                                                      |
|----------------------------------|------------------------------------------------------------------|
| **User ID**                      | Unique identifier for the app user                              |
| **Team name**                    | Assigned team before the app user was deactivated.              |
| **Last logged in**               | Timestamp for the previous app activation.                      |
| **Last logged out**              | Timestamp for the previous app logout.                          |
| **Last Sanas mic engaged**       | Timestamp of the previous microphone engagement on the Sanas app.|
| **Deactivated by**               | Name of the Admin or Supervisor who deactivated the app user.   |
| **Deactivated at**               | Timestamp for app user deactivation.                            |

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.