# How to Raise a Support Ticket

- Updated on Jul 21, 2025  
- Published on May 14, 2024  
- 1 minute(s) read

This article provides step-by-step instructions to create a support ticket from the Sanas Support Portal. Follow the steps below to raise the support ticket.

### Video guide

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### Before you begin

- We’ve reserved our Support portal just for our customers. Please contact our [Support Team (opens in new tab)](mailto:support@sanas.ai) to obtain your access credentials. We are here to assist you.

### Procedure

1. **Access Sanas Support Portal**  
   Navigate to the Sanas Support Portal at: [https://support.sanas.ai (opens in new tab)](https://support.sanas.ai/)

2. Log in using your credentials shared by the Sanas support team.  
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3. Click **Submit a Ticket** from the top navigation bar.

4. Fill out the support form. Ensure you fill in these mandatory details:
   - **Requester Email** (Auto-filled based on the logged-in account)
   - **Workspace ID**
   - **Subject**
   - **Description**

5. Additionally, we recommend attaching any supporting files, such as screenshots, to help us understand the issue and provide a viable solution.

6. Click **Submit**.

(Optional) Raise a query without logging in to the support portal.

1. Navigate to the Sanas Support Portal at: [https://support.sanas.ai](https://support.sanas.ai/).

2. Click on the **Help** icon in the bottom-right corner.

3. Describe your issues in the support form. Ensure you fill in all mandatory fields marked with an asterisk (*) next to them.

4. Once done, click **Submit**.

### Support
**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.