How to Raise a Support Ticket

• Updated on Jul 21, 2025

• Published on May 14, 2024

• 1 minute(s) read

This article provides step-by-step instructions to create a support ticket from the Sanas Support Portal. Follow the steps below to raise the support ticket.

Video guide

null

Before you begin

• We’ve reserved our Support portal just for our customers. Please contact our Support Team (opens in new tab) to obtain your access credentials. We are here to assist you.

Procedure

1. Access Sanas Support Portal
   1. Navigate to the Sanas Support Portal at: https://support.sanas.ai (opens in new tab)
   2. Log in using your credentials shared by the Sanas support team..png?sv=2026-02-06&spr=https&st=2026-07-18T06%3A53%3A02Z&se=2026-07-18T07%3A04%3A02Z&sr=c&sp=r&sig=pKscK53rcUO3pl1VpDPreL%2Bs0vL%2FVEJ6AKk%2B01RaoZU%3D)
2. Click Submit a Ticket from the top navigation bar.
3. Fill out the support form. Ensure you fill in these mandatory details:
   • Requester Email (Auto-filled based on the logged-in account)
   • Workspace ID
   • Subject
   • Description
4. Additionally, we recommend attaching any supporting files, such as screenshots, to help us understand the issue and provide a viable solution.
5. Click Submit.

(Optional) Raise a query without logging in to the support portal.

1. Navigate to the Sanas Support Portal at: https://support.sanas.ai.
2. Click on the Help icon in the bottom-right corner.
3. Describe your issues in the support form. Ensure you fill in all mandatory fields marked with an asterisk (*) next to them.
4. Once done, click Submit.

Support

Need help? Get in touch with our Support Team for assistance.