# Configure Genesys Activities

- Published on May 19, 2025

- 1 minute(s) read

### Introduction

This guide provides instructions for configuring audio settings on Genesys Activities to ensure uninterrupted usage of Sanas services.

### Before you begin

- Ensure you have the necessary permissions and credentials to update the audio configuration on Genesys.

- Launch the Sanas app. Connect your headset and select the headset's microphone under the Audio input menu on the Sanas app.

### Configure Genesys

1. Launch the Genesys app on your computer, and log in with your credentials if required.

2. Click on your profile icon from the left-side navigation bar.

3. Click **Preferences**.

4. Select **Audio/Sounds** from the left-side menu pane under the **Preferences**.

5. Scroll to the **Advanced Mic Settings** section and disable the following audio settings.

- **Automatic Mic Gain Off**
   
   - **Echo Cancellation Off**
   
   - **Noise Suppression Off**
     
     .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A44Z&se=2026-07-18T07%3A32%3A44Z&sr=c&sp=r&sig=DgOpAltUC5BB82Q6LZb3osOdx9Ifz79GwZQQHpe3B38%3D)

6. These are Genesys's built-in audio enhancement configurations; leaving them enabled interferes with the audio stream passing through Sanas.

7. Additionally, verify that **Sanas Microphone** or **Sanas Virtual Audio** is selected under the Audio input settings on Genesys.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.