# Browser based softphone services

This guide provides instructions for configuring audio settings on web browsers. Web-based softphones automatically apply the default browser audio settings. However, you can also look for softphone-specific guides under the web-...

## Articles

### [Generic audio configuration for web browsers](https://help.sanas.ai/v1/docs/sanas-with-web-based-dialer-generic-configuration)
- Updated on May 15, 2025
- Published on Feb 19, 2024

### [Configure Amazon Connect (AWS Connect)](https://help.sanas.ai/v1/docs/aws-connect-integration-with-sanas)
- Updated on May 15, 2025
- Published on Mar 19, 2024

Browser configuration procedure for AWS Connect to use the Sanas app.

### [Configure Genesys Cloud CX Audio Configuration](https://help.sanas.ai/v1/docs/configure-genesys-cloud-cx-audio-configuration)
- Published on Sep 17, 2025

This guide provides instructions to configure the audio source on the Genesys Cloud CX. The guide has dedicated audio configuration sections for omnidirectional and unidirectional communication types. Difference between omnidirectional and unidirectional...