# Integrate Sanas with Avaya One-X Agent

- Updated on Apr 2, 2025
- Published on Aug 7, 2024

- 1 minute(s) read

### Introduction

This guide provides step-by-step instructions on how to integrate the Avaya One-X Agent desktop application with the Sanas app.

> **Note** 📔: Ensure that the **Avaya One-X Agent** and **Sanas** **desktop apps** are installed on your computer.

### Integrate Sanas with Avaya One-X Agent

1. Launch the Avaya One-X Agent application on your computer, and if required, log in to the dialer with your credentials.

2. Click on the settings icon, then select **Agent Preferences**.
   .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A42Z&se=2026-07-18T07%3A32%3A42Z&sr=c&sp=r&sig=U4P0GnCenNF9bW3wC5razPwQjPi7HO3wlexXNrXVNEo%3D)

3. Select **Audio** on the left-side menu, then select the **Basic** tab.

4. Select Sanas Microphone under the Record Device drop-down menu.
   .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A42Z&se=2026-07-18T07%3A32%3A42Z&sr=c&sp=r&sig=U4P0GnCenNF9bW3wC5razPwQjPi7HO3wlexXNrXVNEo%3D)

5. Click **OK** to apply the changes.

**⚡ Pro tip**: Sanas works best when you adhere to the [Sanas best practices (opens in new tab)](https://help.sanas.ai/docs/best-practices-using-sanas).

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.