Integrate Sanas with Avaya One-X Agent

• Updated on Apr 2, 2025

• Published on Aug 7, 2024

• 1 minute(s) read

Introduction

This guide provides step-by-step instructions on how to integrate the Avaya One-X Agent desktop application with the Sanas app.

Note 📔: Ensure that the Avaya One-X Agent and Sanas desktop apps are installed on your computer.

Integrate Sanas with Avaya One-X Agent

1. Launch the Avaya One-X Agent application on your computer, and if required, log in to the dialer with your credentials.

2. Click on the settings icon, then select Agent Preferences. .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A42Z&se=2026-07-18T07%3A32%3A42Z&sr=c&sp=r&sig=U4P0GnCenNF9bW3wC5razPwQjPi7HO3wlexXNrXVNEo%3D)

3. Select Audio on the left-side menu, then select the Basic tab.

4. Select Sanas Microphone under the Record Device drop-down menu. .png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A42Z&se=2026-07-18T07%3A32%3A42Z&sr=c&sp=r&sig=U4P0GnCenNF9bW3wC5razPwQjPi7HO3wlexXNrXVNEo%3D)

5. Click OK to apply the changes.

⚡ Pro tip: Sanas works best when you adhere to the Sanas best practices (opens in new tab).

Support

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