Sanas Personalization

Sanas Personalization

Introduction

Your voice is a key part of your identity. With Sanas Personalization, you don't have to choose between clarity and character. This feature ensures your accent-translated voice sounds close to your natural voice by preserving traits like pitch, amplitude, and speech patterns, while keeping the output accent-neutral and easy for recipients to understand.

Once a voice profile is created, the same personalized voice is applied across all calls and devices, giving the Sanas App and Chrome Extension users consistent, authentic identity without compromising accent translation quality.

Feature overview
Available On Accent Translation
Supported Sanas App Version V5: 5.2.x and above
Supported Sanas Chrome Extension Version V1.3.2 and above
Required Permissions - Group settings: Full access (to configure for a group)

- Account settings: Full access (to configure account-wide)

How it works

Voice Personalization involves a one-time setup:

  1. Enablement: An admin enables the feature for a group in the Portal.
  2. Notification: Eligible users receive a prompt in their Sanas App to begin setup.
  3. Profile creation: The user completes a short voice reading (less than 60 seconds).
  4. Deployment: Sanas analyzes the input and automatically assigns the best-matched voice profile.
  5. Monitoring: Admins track personalization status for their team in the Portal.

For Portal Admin: Enable and monitor Voice Personalization

Enable Voice Personalization

  1. Sign in to the Portal (opens in new tab) and select the desired group from the Group Tree.
  2. Navigate to Settings > Configuration.
  3. Under Desktop Application, locate Application Settings.
  4. Locate Sanas Personalization and toggle it on.
  5. (Optional) Enable the Lock Configuration toggle to prevent subgroups from overriding this setting.

Reviewing adoption status

To check personalization status for individual users:

  1. Select the desired group from the Group Tree.
  2. Navigate to Groups & User > App Users.
  3. Review the Personalize column to identify personalization status for each user and the timestamp of their personalization.

For App User: Creating Your Voice Profile

Initial Setup

  1. Launch your Sanas app and authenticate, if required. A pop-up for Sanas Personalization will appear.
  2. Connect a high-quality headset, and ensure it is selected. Click Start.
  3. Read the script at your natural pace. When you're done, select Stop.
  4. Select Continue to Sanas to activate your personalized voice.

Note: If profile creation fails or you're not satisfied, select Try Again to re-record.

  1. Your new personalized voice is now active.

Re-profile your voice

If you need to recreate your profile — for example, if you recorded in a noisy environment or changed your headset:

  1. Open the Sanas App and authenticate, if required.
  2. Navigate to More > About.
  3. Select Re-personalize Voice.

For Chrome Extension User

Personalize Your Voice

On your first login, a Sanas Personalization pop-up appears automatically in your browser window.

Note: Ensure your headset is connected before beginning personalization.

  1. On the Sanas Personalization pop-up, click Personalize.
  2. On the script prompt window, ensure your connected headset is selected, then click Start.
  3. Read the displayed script aloud at your natural pace.
  4. Once done, click Stop.

Your voice profile is saved and will be applied automatically to future sessions.

Re-Personalize Your Voice

If you are not satisfied with your current voice profile, you can re-personalize it at any time.

  1. Click the Sanas icon on the floating widget.
  2. Click About, then click Re-personalize Voice.
  3. On the script prompt window, ensure your connected headset is selected, then click Start.
  4. Read the displayed script aloud at your natural pace.
  5. Once done, click Stop.

Your voice profile is updated immediately.

FAQ

Do I need to create a voice profile every time I log in to a different device?

No. Your voice profile is linked to your user ID. Once you create it, it follows you to any device where you sign in with your Sanas credentials.

Does Sanas store my voice recordings?

No. Sanas does not store your audio recordings. The audio is only used during the short profiling session to assign the most appropriate voice profile to your user ID.

Does the personalized voice affect the clarity of accent translation?

No. Voice Personalization adjusts the tone and characteristics of your voice. The AI continues to ensure clear, accent-neutral output.