# User Guide: Speech Intelligence

- Updated on Apr 30, 2026  
- Published on Apr 30, 2026  
- 2 minute(s) read

### Introduction

Sanas **Speech Intelligence** ( **SI**) helps you get auto-generated post-call analytics from your conversations. Use these insights to complete your post-call notes or capture key takeaways from each call.

This guide covers how to use SI on the Sanas App.

### How SI Works

SI runs automatically in the background during your calls and does not require any manual controls. It transcribes your conversation, redacts any **personally identifiable information** ( **PII**), and generates structured analytics after the call ends.

SI generates the following after each call:

- **Call Summary** — A concise, context-aware summary of the conversation.
- **Action Items** — Open tasks or follow-ups identified from the call, if any.
- **Discussion Points** — Key topics covered during the conversation.
- **Call Stats** — Call duration, timestamps, talk time breakdown, and Sanas product utilization.

#### Using SI with Other Sanas Products

SI is a standalone product and works independently of other Sanas products. You can use SI alongside Accent Translation, Noise Cancellation, or Speech Enhancement to get the most out of Sanas.

For example, a user with access to both Accent Translation and SI can use Accent Translation during a call and review SI post-call analytics once the call ends.

### Before You Begin

- Confirm that you have access to Speech Intelligence. If you do not see the SI panel in your Sanas App, contact your administrator.

### Using Speech Intelligence

#### Before the call

1. Launch the Sanas App and authenticate if required.
2. (Optional) Enable the Sanas toggles for your desired products — Accent Translation, Speech Enhancement, or Noise Cancellation.
3. Ensure your [Sanas App](https://help.sanas.ai/portalv3/docs/user-guide-sanas-app#step-2-configure-your-sanas-product) and [conferencing platform](https://help.sanas.ai/portalv3/docs/user-guide-sanas-app#step-3-verify-audio-settings-on-your-softphone) are configured before starting the call.

#### During the Call

SI processes your call automatically in the background with automatic detection for call initialization and call end. No action is required.

> _Note: To stop transcription during a call, click_ **_Stop_** _on the Sanas App or widget. Transcription cannot be resumed once stopped within the same call._

#### After the Call

1. Return to the Sanas App after the call ends.
2. Review the following sections for call insights.

- **Call Stats** — Provides the following call details:
     - **Call Duration** — Total duration of the call.
     - **Call Timestamp** — Call start and end timestamps.
     - **Total Talk Time**  — Total speaking duration of the call.
       - **Your Talk Time** — Total duration when you were speaking.
       - **Customer Talk Time** — Total duration when the customer was speaking.
     - **Sanas Utilization** — Total duration when Sanas was active during the call (outbound only).
       - **Accent Translation** — Percentage (%) of Sanas Utilization time when Accent Translation was active.
       - **Noise Cancellation** — Percentage (%) of Sanas Utilization time when Noise Cancellation was active.
       - **Speech Enhancement** — Percentage (%) of Sanas Utilization time when Speech Enhancement was active.
     
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- **Call Summary** — A detailed summary of the call. Copy the summary to use for post-call documentation if required.
   - **Action Items** — A list of action items identified during the call.
   - **Discussion Points** — A list of key topics covered during the call.

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3. (Optional) Add any additional context or comments in the **Notes** field.

### Reviewing Previous Calls

You can review call insights from your last five calls using the drop-down menu at the top-right corner of the SI panel.

### Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.