# User guide: Sanas Application - **Updated on**: May 5, 2026 - **Published on**: Mar 14, 2026 - **Estimated reading time**: 8 minutes This guide helps you get started with the Sanas Desktop Application. You'll learn how to sign in, configure the app, and verify your audio setup before you make your first call. > **_Using Sanas for the first time?_** [_Take the app tour_](https://help.sanas.ai/portalv3/docs/sanas-application-overview) _to explore the app controls and menu options before you begin._ --- ### Before you begin Complete these preparation steps to ensure a smooth setup: - **App installation**: The Sanas App is installed on your computer. If you don't see it, contact your administrator for installation. - **Authentication credentials**: You have your app authentication credentials — **User ID** and **Account ID**, if provided by your administrator. If you haven't received credentials, your account may be configured for a different authentication mode. Try the available options in [Step 1](https://help.sanas.ai/portalv3/docs/user-guide-sanas-app#step-1-sign-in-to-the-sanas-application) before reaching out to your administrator. - **Headset**: A USB-based headset is connected to your computer. USB headsets work best with Sanas and provide the best audio quality. --- | | | | --- | --- | | **Who should use this guide?** | **What will you accomplish?** | | This guide is for Sanas App users who have been granted access by their administrator. | By the end of this guide, you'll:
\- Sign in to the Sanas App.
\- Configure your assigned Sanas products.
\- Verify audio device settings on your softphone.
\- Estimated time: **_15 minutes._** | --- ### Step 1: Sign in to the Sanas application 1. Launch the Sanas App on your computer. 2. Select the authentication mode you see on your application interface: - User Activation Key (UAK) - Auto Activation - Email-Passcode - Single Sign On (SSO) 3. Enter your **Account ID** and **User ID** in their respective fields. 4. Select **Activate Key**. > 📘 _Note: Don't have your credentials? Contact your administrator to request your_ **_Account ID_** _and_ **_User_** **_ID_** _._ .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) Auto Activation authenticates you automatically when the following requirements are met: | | | | --- | --- | | **Windows** | **macOS** | | - Your computer is connected to your organization's domain.

- You're signed in to your computer using your user profile. | - Your computer is connected to your organization’s hostname.

- You're signed in to your computer using your user profile. | **No action required.** The app authenticates automatically when you launch it. > **_💡_** _Troubleshooting: If Auto Activation fails, confirm both requirements above are met, then relaunch the app to retry._ 5. Enter your work email address. 6. Select **Sign in**. 7. Enter the verification code sent to your email. .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) 8. Select the SSO option shown in the app. 9. Follow the on-screen instructions to complete authentication. .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) > _📘 Note: If you can't find the right authentication option or experience issues signing in, contact your administrator._ **What you'll see:** After successful authentication, you’ll be redirected to the [app controls](https://help.sanas.ai/portalv3/docs/sanas-application-overview#app-controls) page. You'll see your available Sanas products listed as [tabs](https://help.sanas.ai/portalv3/docs/sanas-application-overview#product-tabs) on the left side. --- ### Step 2: Configure your Sanas product Now that you're signed in, configure the app based on the products your administrator has enabled for your account. Select your product below: > 📘 _Note: Avoid using built-in laptop microphones or webcam microphones. Always use a USB-based headset for best results._ #### Audio sources _(applies to all products)_ Before configuring product-specific controls, set your audio sources. This setting is shared across all Sanas products — you only need to do this once. | | | | --- | --- | | **Device** | **Setting** | | _Microphone_ | Select the microphone of your connected USB headset. | | _Speaker_ | Select your connected USB headset. | .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) #### Sanas product Now, configure the controls for the Sanas product you want to use as described below: - Accent Translation - Noise Cancellation - Language Translation - Speech Enhancement #### App controls 1. Keep the **Accent Translation (AT)** toggle to utilize AT during your calls. By default, the _Noise Cancellation_ toggles are also enabled and require a separate action to disable after AT is turned off. This is intentional to ensure that your calls remain noise-free even when AT is disabled. 2. Select a voice type: **Masculine** or **Feminine**. You can switch between them at any time. .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) #### App controls - Keep both **Noise Cancellation** toggles enabled to utilize NC. | | | | --- | --- | | **Toggle** | **What it does** | | _What you say_ | Applies NC to outgoing audio — removes background noise from your voice so your recipient hears you clearly. | | _What you hear_ | Applies NC to incoming audio — removes background noise from your recipient's voice so you hear them clearly. | .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) #### App controls Keep the **Language Translation** toggle enabled during your calls. | | | | --- | --- | | **Setting** | **What to do** | | _Outgoing_ | Select the language you speak. This sets the input language for translation. | | _Incoming_ | Select the language your recipient speaks. Your voice is translated into this language for your recipient, and their voice is translated back into yours. | | _Transcription_ | Enable this toggle to see a real-time text transcript of your conversation, useful for reviewing details after a call or following along during complex interactions. | .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) **What you'll see:** Once both languages are selected and the toggle is enabled, the status bar confirms that Language Translation is active. If you enabled transcription, a transcript panel appears on the app during your call. #### App controls - Keep both **Speech Enhancement** toggles enabled to utilize SE. | | | | --- | --- | | **Toggle** | **What it does** | | _What you say_ | Applies SE to outgoing audio — enhances your voice so your recipient hears you clearly. | | _What you hear_ | Applies SE to incoming audio — enhances your recipient's voice so you hear them clearly. | .jpg?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A54Z&se=2026-07-18T07%3A39%3A54Z&sr=c&sp=r&sig=ovZkIHa58%2BktP0lnbxVEy3V%2F75fjVk4NN%2Fg9tdePKNw%3D) --- ### Step 3: Verify audio settings on your softphone Your Sanas products are now configured. Before you start taking calls, confirm that your softphone or conferencing application is using the Sanas audio devices. The audio devices help Sanas to redirect your audio streams ( _incoming & outgoing_) through the Sanas app to synthesize your speech. Complete this quick verification before your first call session. 1. Launch your used softphone or conferencing application. Sanas works with softphones running locally or in a virtual desktop environment. 2. Go to the audio settings in your softphone. 3. Confirm the audio drivers are set correctly: | | | | | | --- | --- | --- | --- | | **Audio device** | **Windows** | **macOS** | **Important note** | | _Input_ | Sanas Audio | Sanas Microphone | - | | _Output_ | Sanas Audio | Sanas Speaker | The Sanas Speaker device is available only if your administrator has enabled inbound capabilities for your accessed  Sanas products. | > _Note: Sanas audio devices are common across all Sanas products. You don't need to change these settings when switching between products._ > _Important: Disable or minimize any built-in speech improvement or noise suppression features in your conferencing app (such as Zoom's "Background noise removal" or Teams' "Noise suppression"). Leaving these enabled can interfere with Sanas and may result in degraded or interrupted audio performance._ **Example:** The image below shows the audio device configuration on the Zoom app. For detailed audio configuration steps by softphone type, see: - [Browser-based softphone applications](https://help.sanas.ai/portalv3/docs/generic-audio-configuration-for-web-browsers) - [Native softphone applications](https://help.sanas.ai/portalv3/docs/clone-generic-configuration-for-softphone-applications) --- ### Step 4: Verify everything is working You've signed in, configured your product, and set up your audio. Before you start your shift, run this quick self-check to confirm everything is working end-to-end. 1. **Check the status bar** — Confirm the status bar at the bottom is not displaying any warning message. 2. **Make a test call** — Place a short test call using your softphone. [Speak naturally](https://help.sanas.ai/portalv3/docs/best-practices) and listen for the expected behavior: - _Accent Translation:_ Your voice should sound clear with the selected accent applied. - _Noise Cancellation:_ Background noise should be significantly reduced or eliminated. - _Language Translation:_ Your speech should be translated into the selected language on the recipient's end. - _Speech Enhancement_: Your speech should be enhanced significantly in terms of background noise removal and clarity. 3. **Confirm with your recipient** — Ask your test call recipient if your audio sounds clear and natural on their end. > _All good? You're ready to start taking calls. If something doesn't sound right, check the FAQ sections below or contact your administrator._ --- ### FAQ: App authentication #### I entered my UAK credentials, but the activation failed. What's wrong? - Ensure you're entering the **Account ID** and **User ID** correctly. Authentication credentials are case-insensitive. - Confirm you're using the credentials assigned to you, not someone else's. - Contact your administrator to verify your credentials are active. #### I didn't receive my email verification code. What should I do? - Check your spam or junk folder. - Ensure you entered the correct work email address. - Wait a few minutes, then try resending the passcode. - Contact your administrator if the issue persists. #### Can I use Sanas on multiple devices? Yes. However, Sanas supports one active session at a time. If you sign in on a second device, you'll see a session conflict warning. You can choose to end the existing session and start a new one on your current device. --- ### FAQ: Audio and headsets #### Why does Sanas recommend a USB headset? USB headsets provide consistent, high-quality audio input and output, which is essential for features like Accent Translation and Noise Cancellation to work accurately. #### My softphone isn't showing the Sanas audio devices. What should I do? Try the following in order: - Ensure the Sanas App is launched and you're signed in before opening your softphone. - Restart your softphone application. - Check that Sanas audio devices appear in your computer's sound settings (System Preferences on macOS, Sound settings on Windows). - Contact your administrator if the devices still don't appear. #### Can I use Bluetooth headsets with Sanas? Bluetooth headsets are not recommended. They may work, but can introduce audio latency or quality issues that affect Sanas features. Use a USB-based headset for the best experience. #### What happens if I accidentally close the Sanas app during a call? Sanas audio processing stops when the app is closed (not minimized). Your softphone call continues, but without Sanas processing. Relaunch the app and sign in again if prompted to resume. --- ### FAQ: Features and products #### How do I know which Sanas products are available to me? Your available products appear as tabs on the left side of the app. Product access is managed by your administrator — if you don't see a product you expect, reach out to your admin. #### Can I turn off a Sanas feature during a call? Yes, you can use the app control toggles to disable a feature mid-call. However, if your administrator has enforced user preferences, the toggles will be locked in the enabled state, and you won't be able to change them manually. #### Does Sanas work in virtual desktop environments? Yes. Sanas is compatible with virtual desktop environments (VDIs). For setup guidance specific to your environment, contact your administrator or Sanas Support. --- ### FAQ: Softphones #### Do I need to change my softphone settings every time I sign in? No. Once configured, your softphone retains the Sanas audio device settings. You typically only need to re-verify after a system update, device change, or reinstallation. --- ### What's next You're all set. Here are some resources to help you get the most out of Sanas: | | | | --- | --- | | #### [Overview Sanas App](https://help.sanas.ai/portalv3/docs/sanas-application-overview)
Take a detailed app tour to explore all available controls and menu options. | #### [Best practices for Sanas users](https://help.sanas.ai/portalv3/docs/best-practices)
Tips on getting the best audio quality and call experience with Sanas. | | #### [Submit feedback](https://help.sanas.ai/portalv3/docs/sumit-your-feedback)
Share your Sanas experience to help us improve the product. | --- ### Support **Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.