# Speech Intelligence Dashboard
- Published on Apr 30, 2026
- 2 minute(s) read
### Introduction
The **Speech Intelligence** ( **SI**) dashboard is the admin console for SSI on the Sanas Portal. It provides admins and compliance teams with a centralized view of call analytics, individual call records, and compliance alerts.
The SI page on the Portal has the following tabs:
- [Dashboard](https://help.sanas.ai/portalv3/docs/speech-intelligence-dashboard#speech-intelligence-dashboard) — A consolidated overview of Sanas utilization and call volume metrics.
- [Call History](https://help.sanas.ai/portalv3/docs/speech-intelligence-dashboard#call-history) — A historical call log of all Sanas App users, with access to individual call details and AI-generated insights.
- [Compliance Alerts](https://help.sanas.ai/portalv3/docs/speech-intelligence-dashboard#compliance-alerts) — A real-time feed of compliance alerts triggered across all active and completed calls.
---
### Speech Intelligence Dashboard
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The **Speech Intelligence Dashboard** tab provides a group-level overview of SI performance metrics for the selected time period.
| | |
| --- | --- |
| **Metric** | **Description** |
| _Total Calls_ | Total number of calls made by the Sanas App users in the selected time period. |
| _Average Call Time_ | Average call duration across all calls in the selected time period. |
| _Sanas Utilization_ | The total duration Sanas was active relative to the overall calling duration. |
| _Call Volume_ | Call volume distribution across the selected time period. |
| _Talk Time Distribution_ | Average outbound vs. inbound talk time per call. Talk Time Distribution breaks down as:
- **Outbound** — Percentage (%) of call time during which the Sanas App user is speaking.
- **Inbound** — Percentage (%) of call time during which the call recipient is speaking. |
> _Sanas Utilization_ _is calculated only for calls where the user had at least one of the following enabled on the Sanas App:_
>
> - **_Accent Translation_** _and/or_ **_Outbound Noise Cancellation_** _toggle_
>
> - _Outbound Speech Enhancement_ _toggle_
>
> - _Outbound Noise Cancellation_ _toggle._
---
### Call History
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The **Call History** tab displays a historical call log of all Sanas App users. Each entry in the **Call History** table includes:
| | |
| --- | --- |
| **Column** | **Description** |
| _Call ID_ | Auto-generated unique identifier for each call session. |
| _Date & time_ | Timestamp when the call was initiated. |
| _Duration_ | Total duration of the call. |
| _User ID_ | Unique identifier of the Sanas App user. |
| _Name_ | Name of the Sanas App user. |
| _Group_ | The group the user is assigned to. |
| _Call Status_ | Current status of the call: **Ongoing** or **Ended**. |
| _Analytics_ | Processing status of the call insights: **In Progress** or **Completed**. |
> _Note: Call IDs are auto-generated and encode call metadata. Learn more about_ [_Call ID_](https://help.sanas.ai/portalv3/docs/speech-intelligence-dashboard#call-details) _structure._
#### Call Details
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Select any entry in the **Call History** table to open the **Call Details** panel and access deeper analytics for that call.
The **Call Details** panel includes the following AI-generated insights:
| | |
| --- | --- |
| **Metric** | **Description** |
| _Transcription_ | PII-redacted transcription of the conversation between the Sanas App user and the call recipient. |
| _Call Summary_ | A context-aware summary of the call. |
| _Action Items_ | Action items identified from the call, if any. |
| _Discussion Points_ | Key topics discussed during the call. |
| _Compliance Alerts_ | Compliance alerts triggered during the call, if any. Select a listed alert to take action. See [Compliance Alerts](https://help.sanas.ai/portalv3/docs/speech-intelligence-dashboard#compliance-alerts) for details. |
---
### Compliance Alerts
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The **Compliance Alerts** tab lists all compliance alerts triggered across your group's calls within the selected time period.
Each entry in the **Call Alerts** table includes:
| | |
| --- | --- |
| **Column** | **Description** |
| _Alert ID_ | Auto-generated unique identifier for the compliance alert. |
| _Call ID_ | Unique identifier for the associated call session. |
| _Alert Type_ | Category of the compliance alert. |
| _User ID_ | Unique identifier of the Sanas App user. |
| _Group_ | User’s assigned group name. |
| _Alert Status_ | Current status of the alert: Pending, Flagged, Acknowledged, or Dismissed. |
| _Date & time_ | Timestamp when the alert was triggered. |
> _Note: A single call can generate multiple Alert IDs. All alerts remain in_ _Pending_ _status until actioned by an admin._
#### Actioning Compliance Alerts
Admins can take the following actions on any compliance alert:
| | |
| --- | --- |
| **Action** | **Description** |
| _Flag_ | Mark the alert as critical for future reference. |
| Acknowledge | Confirm the risk has been reviewed and mark the alert as resolved. |
| Dismiss | Dismiss the alert as a false positive. |
To action a compliance alert:
1. Navigate to **Speech Intelligence** > **Compliance Alerts**.
2. Locate the alert you want to action and select the checkbox next to it. Multiple selections are allowed.
3. Select the appropriate action: **Flag**, **Acknowledge**, or **Dismiss**.
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### Support
**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.