# Sanas Portal

- Updated on May 11, 2026
- Published on Mar 17, 2026
- 9 minute(s) read

### Introduction

Sanas Portal is a web-hosted control center built for administrators. It provides a centralized space to deploy Sanas products (Accent Translation, Speech Enhancement, Language Translation, and Noise Cancellation), manage users, monitor usage, and fine-tune app configurations for any specific Group or for the entire Sanas account.

Whether you're onboarding a new team, reviewing engagement metrics, or enforcing user preferences for specific groups, Portal puts the right tools at your fingertips.

This guide provides a brief overview of the pages available on the Sanas Portal. For detailed configuration steps and admin workflows, see the dedicated guides linked throughout this page.

### What you can do with Portal

Portal covers four key workflows. Here's a quick look at each:

- **Feature management** — Manage all your subscribed Sanas products under a single account. Deploy solutions to individual groups or subgroups based on your operational needs.
- **User management** — Control who can access the Sanas App and Portal. Add, move, or remove App Users, and assign role-based access to admins on the Portal.
- **Usage analytics** — Track how your teams use Sanas products with detailed utilization reports. Monitor Sanas usage, login activity, and solution adoption.
- **App preferences** — Customize the end-user experience per group. Configure features, enable or disable solutions, and lock settings to maintain consistency across subgroups.

### Overview

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Portal is organized into five main pages:

|     |     |
| --- | --- |
| **Page** | **What it does** |
| _Home_ | Track live Sanas App utilization metrics and trends. |
| _Groups & Users_ | Manage groups, App Users, Portal Users, and roles. |
| _Reports_ | Get in-depth Sanas utilization analytics for a specific time period, down to the individual user level. |
| _Get Sanas_ | Download the latest version of the Sanas desktop application and retrieve your Installer ID. |
| _Settings_ | Control Sanas product access across the organization and configure the application experience for your team. |

### Home

The Home page on your Sanas Portal gives you a bird's-eye view of real-time Sanas utilization across your assigned groups. It has two main components: a set of metric cards and a usage trend graph, both providing your the real-time utilization, so you can spot patterns and compare engagement across any timeframe.

The four metric cards — Total Users, Activated Users, Logged-In Users, and Engaged Users — form a funnel. They narrow from all mapped users down to those actively using Sanas on a live call, so you can quickly identify where engagement drops off.

1. ##### Total Users

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The total number of Sanas App users added to the selected group. Toggle the Include Subgroups filter to include or exclude subgroup users.

|     |     |
| --- | --- |
| **Metric** | **Description** |
| _Activated_ | Users whose provisioning status is set to Activated. Activated users can use the Sanas App. <br>By default, Users status is automatically set to Activated for the Groups with UAK as the app authentication mode. |
| _Deactivated_ | Users whose provisioning status is set to Deactivated. Deactivated users can not use the Sanas App. |
| _Invited_ | Users who have been invited. This metric applies only to Email-Passcode app authentication mode. The **invited** status can reflect as:<br>- **Invitation sent**: The previously sent invite is active, and the user has yet to activate their Sanas app.<br>  <br>- **Invitation expired**: The previously sent invite has expired. You’ll need to re-invite the user. |

**In time user provisioning?**

Certain app authentication modes, like SSO and Auto-activation, enable in-time user provisioning, meaning the admin does not need to add the user to the Portal beforehand to grant them Sanas app access. Instead, the user is added automatically, and the provisioning status is set to Activated upon their first app activation.

2. ##### Activated Users

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The number of Sanas App users in the selected group whose current provisioning status is set to Activated. Toggle the **Include Subgroups** filter to include or exclude subgroup users.

|     |     |
| --- | --- |
| **Metric** | **Description** |
| _Logged-In_ | Number of users currently logged in to the Sanas App. |
| _Logged-Out_ | Number of users currently logged out of the Sanas App. |
| _Never Logged In_ | Number of users who have never logged in to their App even once.<br>Users in the **never logged in** status are counted only when UAK is configured as the app authentication mode. In groups with Email-passcode mode, users stay in the **Invited** status described under the Total Users card until they activate at least once. |

3. ##### Logged-In Users

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The number of users currently logged in to the Sanas App in the selected group. Toggle the **Include Subgroups** filter to include or exclude subgroup users.

|     |     |
| --- | --- |
| **Metric** | **Description** |
| _Engaged_ | Users whose Sanas Microphone/ Sanas Audio is currently engaged. Refer to the engagement definition at the bottom of the table. |
| _Not Engaged_ | Users whose Sanas Microphone/ Sanas Audio is not engaged. Refer to the engagement definition at the bottom of the table. |

4. ##### Engaged Users

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The number of users whose Sanas Microphone/ Sanas Audio is currently engaged at their softphone in the selected group. Toggle the **Include Subgroups** filter to include or exclude subgroup users.

|     |     |
| --- | --- |
| **Metric** | **Description** |
| _Accent Translation_ | Number of users utilizing the Accent Translation AI model. |
| _Noise Cancellation_ | Number of users utilizing the Noise Cancellation AI model. |
| _Speech Enhancement_ | Number of users utilizing the Speech Enhancement AI model. |
| _Language Translation_ | Number of users utilizing the Language Translation AI model. |

### Groups & Users

The Groups & Users page is your workspace for managing organizational structure, user access, and admin permissions. It contains four tabs.

1. ##### Groups

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Use the Groups tab to view, create, or restructure your organizational hierarchy. It lists the direct subgroups under your selected group. Switch to the **Include Subgroups** filter to list all subgroups at any level of nesting. Select any listed group to navigate into it and access its subgroups.

|     |     |
| --- | --- |
| **Field** | **Description** |
| _Name_ | Group name. |
| _Group ID_ | Unique identifier for the group. |
| _App Users_ | Number of App Users added to the group. |
| _Portal Users_ | Number of Portal Users assigned to the group. |
| _Subgroups_ | Number of subgroups created within the group. |

> _📝 Note: The Default Group cannot contain subgroups. The Groups tab is inaccessible when the Default Group is selected in the Group Tree._

2. ##### App Users

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Use the App Users tab to onboard, move, or offboard the users who use the Sanas App. It lists all App Users added to the selected group. Use the **Include Subgroups** filter to include users from all subgroups.

|     |     |
| --- | --- |
| **Field** | **Description** |
| _Name_ | App User's name. |
| _User ID_ | User's unique identifier. The format depends on the authentication mode configured for the group: UAK (alphanumeric string), Email-Passcode (work email), SSO (work email), or Auto-activation (computer name). |
| _Group_ | The group where the user is added. |
| _Provisioned Status_ | User's provisioning status — Activated, Invited, or Deactivated. |
| _Last Modified On_ | Timestamp of the last modification to the user's details. |
| _Modified By_ | Name of the Portal admin who made the modification. |

3. ##### Portal Users

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Use the Portal Users tab to manage which administrators can access and operate on a given group. It lists admins who have access to the selected group. Use the **Include Subgroups** filter to include Portal Users from all subgroups.

|     |     |
| --- | --- |
| **Field** | **Description** |
| _Name_ | Portal User's name. |
| _Email ID_ | Portal User's work email address. |
| _Status_ | Provisioned status — Activated, Invited, or Deactivated. |
| _Created On_ | Timestamp of when the Portal User was assigned to the group. |
| _Created By_ | Name of the Portal User who made the assignment. |
| _Manage Access_ | Assigned Portal role. |

#### Role Management

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Use the Role Management tab to define what each admin role can see and do across the Portal. Roles on Portal are categorised as:

- **Default roles** - System-generated roles
- **Custom roles** - Admin created roles with custom privileges.

|     |     |
| --- | --- |
| **Field** | **Description** |
| _Role_ | Portal role name. |
| _Assigned Users_ | Number of Portal Users assigned to the role. |
| _Last Modified_ | Timestamp of the last update to the role. |
| _Modified By_ | Name of the Portal User who modified the role. |

4. ##### Reports

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The Reports page gives you historical Sanas utilization data consolidated by day, unlike the Home page's real-time view. Reports are generated for the selected group and reviewed for a specific cadence. Meaning, setting the cadence to Monthly provides a month-wise Sanas utilization preview. You can export reports for offline analysis.

**Available filters**

- **Cadence:** Choose cadence from Today, Daily, Weekly, or Monthly to set the reporting cadence window. Use the calendar picker to select a specific date.
- **Groups & Users:** View utilization data by group and number of active users.
- **Hours:** View utilization data by total hours of Sanas usage.

### Get Sanas

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The Get Sanas page gives you access to the latest version of the Sanas desktop application installer.

- **Platforms:** Select your preferred platform to download the Sanas App installer.
- **Installer ID:** A unique string linked to the Sanas account. Copy the Installer ID and paste it during App installation. The Installer ID is required for the **Auto-activation** and **SSO** authentication modes — it allows Sanas to preconfigure the user's application before they sign in.

### Settings

The Settings page lets you manage Sanas product access and configure the application experience for the selected group.

#### Feature Management

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Enable or disable Sanas products ( [Accent Translation](https://help.sanas.ai/portalv3/docs/accent-translation), [Noise Cancellation](https://help.sanas.ai/portalv3/docs/noise-cancellation), [Language Translation](https://help.sanas.ai/portalv3/docs/language-translation), [Speech Enhancement](https://help.sanas.ai/portalv3/docs/speech-enhancement)) with a simple toggle. Once a Sanas product access is enabled for a group, all users in that group can access it.

#### Configuration

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Fine-tune how the Sanas App behaves for users in the selected group. Configuration options include selecting which AI models are used, setting the default target accent or language, controlling inbound and outbound noise-cancellation levels, and toggling UI elements visible to end users.

#### Lock Configuration

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Enforce specific product configurations across the organization. When you lock a configuration at a parent group level, subgroup admins cannot override or modify it — ensuring consistency across your deployment.

> _Example: If Accent Translation is enabled and locked for a parent group, every subgroup under it inherits access to Accent Translation, and subgroup admins cannot disable the feature at their level._

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