# Configure Lock Voice Profile Selection

- Published on Apr 30, 2026

## Introduction

Voice profiles determine the characteristics of a user's accent-translated speech on the Sanas App. Users select a voice profile — **Masculine** or **Feminine** — to help Sanas assign the closest-matching translated voice.

**Lock Voice Profile** is an admin-controlled feature on the Sanas Portal that enforces a voice profile for users within a Group or Account. Once enabled, the selected voice profile is locked on the Sanas App and cannot be modified by the user. Admins retain the ability to review and update individual users' locked voice profiles directly from the Portal.

### How It Works

Lock Voice Profile follows a three-stage workflow:

1. **Admin configuration** — An admin enables Lock Voice Profile for a Group or Account from the Sanas Portal.

2. **User profile selection** — Users who have never selected a voice profile receive a prompt on the Sanas App to select a voice profile (Masculine or Feminine). Users who have previously configured a voice profile have their existing selection locked automatically.

3. **Admin review and modification** — Admins can review each user's locked voice profile in the App Users table and update it directly from the Portal if required.

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## Before You Begin

- Ensure your Portal role has **Group** or **Account Settings: Full Access** permissions to configure this feature.

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## Configure Lock Voice Profile

1. Log in to the [Sanas Portal (opens in new tab)](https://portal.sanas.ai/) using your credentials.

2. Select a **Group** on the **Group Tree** you want to configure. Select your Sanas Account to configure the feature account-wide instead.

3. Navigate to **Settings** > **Configuration** > **Accent Translation**.

4. Scroll down to locate **Lock Voice Profile** and enable the toggle.

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5. _(Optional)_ Enable the **Lock Configuration** toggle to prevent subgroup admins from modifying this setting.

6. Click **Save.**

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## Review/modify User Voice Profile

1. Log in to the [Sanas Portal (opens in new tab)](https://portal.sanas.ai/) using your credentials.

2. On the **Group Tree**, select the Group the user belongs to.

3. Navigate to **Groups & Users** > **App Users**.

4. In the **App Users** table, review the voice profile status against each user:

> _Note: A “_ **_-_** _”_ _in the_ **_Voice Profile_** _column indicates that the user has not yet made a voice profile selection._

5. To update a user's voice profile:

1. Click the ellipsis (**⋮**) next to the user, then select **Change Voice Profile**.

.png?sv=2026-02-06&spr=https&st=2026-07-18T07%3A21%3A57Z&se=2026-07-18T07%3A32%3A57Z&sr=c&sp=r&sig=gM%2B8ITcbCutk%2FgaXUjvPEE%2FtwDiVu1pimPi4LESDp3k%3D)
   
   2. Select a voice profile from the drop-down, then click **Save**.

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## Support

**Need help?** Get in touch with our [Support Team](mailto:support@sanas.ai) for assistance.