Sanas for Healthcare

Every word matters in healthcare. Sanas removes communication barriers so clarity happens from the first exchange.

The Sanas Difference

Communication failures undermine trust, delay care, and increase compliance risk. Sanas resolves accent, language, and audio challenges in real-time, with enterprise-grade controls designed for regulated healthcare environments.

Business Impact

• 83% reduction in escalations
• 21% improvement in AHT
• 6.2% higher NPS
• Zero grievance statements related to accent or comprehension
• 47% improvement in Bottom 1 Box rating
• 8% consistent improvement in CSAT
• 20% increase in candidate qualification rates
• 47% improvement in Bottom 1 Box rating

Better Outcomes, Fewer Friction Points

Clarity reduces repeat calls, shortens interactions, lowers grievances, and helps teams focus on care, not communication barriers.

Eliminate Communication-Driven Grievances

Accent and comprehension-related grievance statements have dropped to zero for organizations using Sanas. Hangups and transfers replaced with resolved calls.

Resolve Issues on the First Call

When patients and members understand their agent the first time, callbacks drop, call duration falls, and grievance rates follow.

Reduce Average Handle Time

Healthcare calls run longer than most other industries. Sanas eliminates interpreter delays and clarification loops so your team recovers minutes on every interaction without sacrificing quality.

Hire for Empathy, Not Pronunciation

Sanas lets you staff for clinical knowledge and genuine care instead of filtering on accent or language.

Use Cases

Multilingual Member and Patient Services

Support multilingual populations without interpreter services that double call duration and fracture conversational flow.

Patient Scheduling, Triage, and Care Coordination

Ensure symptoms, medication names, appointment instructions, and care plan details are understood accurately every time.

Grievance Reduction and Member Experience

Eliminate the accent and language complaints that carry regulatory weight and damage satisfaction scores.

Telehealth and Virtual Care

Upgrade flat telephony audio into rich, natural sound for remote consultations where the voice channel is all you have.

Security

Secure by Design

At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.

Core Capabilities

Accent Translation

Sanas modulates accents in real-time while preserving unique voices and emotions to ensure every interaction is natural and authentic.

Language Translation

Sanas translates 25+ languages in real-time while preserving voice, tone, and intent to ensure every conversation deepens human connection.

Speech Enhancement

Sanas enhances audio in real-time while preserving vocal detail and expression to ensure every voice sounds clear, present, and human.

Speech Intelligence

Sanas analyzes conversations in real-time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.

Sound good?

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