Speech AI for Financial Services | Sanas | Sanas
Sanas for Financial Services
Sanas makes sure communication barriers never get between customers and the trust they need to move forward.
The Sanas Difference
Communication barriers erode trust, delay sensitive disclosures, and increase costs. Sanas resolves accent, language, and audio challenges in real time, with the security and compliance financial institutions demand.
Business Impact
- 24% increase in Right Party Contact
- 37.5% reduction in AHT
- 20% reduction in onshore transfer rate
- Zero No. of times customers ask to speak to a different person
- 6% increase in conversion
- 14% increase in RPC/Connect
- 22% improvement in QA scores
- 12% reduction in call disconnections
- 81% users reporting greater ease in communication
Clarity for High-Stakes Conversations
From trust and efficiency to revenue and hiring, every high-stakes conversation performs better when people understand instantly.
Protect Revenue
When prospects hang up in the first ten seconds, it costs you closings, renewals, and recoveries. Clearing communication friction that triggers early disconnects gives your team a real opportunity to engage and close.
Cut Handle Times
Financial conversations carry mandatory disclosures, verification steps, and complex product language. Sanas reduces the clarification loops and repeat-backs that inflate these interactions, so your team recovers minutes on each call without sacrificing quality.
Staff for Skill
Open your hiring pool to more qualified talent. Sanas lets you staff for financial acumen and empathy instead of filtering on accent or language.
Build Trust
Fraud alerts, disputes, and authentication calls start with a customer already on edge. When the voice on the other end of the line is immediately understood, suspicion gives way to resolution.
Use Cases
Fraud Alerts, Disputes, and Authentication
Eliminate the accent-driven hesitation that causes customers to withhold information or abandon verification calls entirely.
Collections and Debt Recovery
Speakers get the time they need to identify themselves and build rapport before a prospect disconnects.
Mortgage Origination and Servicing
Loan terms, rate details, and documentation requirements are too consequential for a clarification loop. Ensure borrowers understand every step accurately the first time.
Multilingual Policyholder and Member Services
Support diverse customer populations without interpreter services that double call duration and fracture the flow of sensitive financial conversations.
Security
Secure by Design
At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Core Capabilities
Accent Translation
Sanas modulates accents in real time while preserving unique voices and emotions to ensure every interaction is natural and authentic. Learn more
Language Translation
Sanas translates 25+ languages in real time while preserving voice, tone, and intent to ensure every conversation deepens human connection. Learn more
Speech Enhancement
Sanas enhances audio in real time while preserving vocal detail and expression to ensure every voice sounds clear, present, and human. Learn more
Speech Intelligence
Sanas analyzes conversations in real time while preserving privacy and context to deliver insights that help teams act with clarity and confidence. Learn more