## Contents

01. [Getting Started & Access](https://developer.sanas.ai/Docs/Resources/untitled-page#getting-started--access)
02. [Models & Capabilities](https://developer.sanas.ai/Docs/Resources/untitled-page#models--capabilities)
03. [SDK, Integration & Development](https://developer.sanas.ai/Docs/Resources/untitled-page#sdk-integration--development)
04. [Deployment & Infrastructure](https://developer.sanas.ai/Docs/Resources/untitled-page#deployment--infrastructure)
05. [Performance, Scaling & Latency](https://developer.sanas.ai/Docs/Resources/untitled-page#performance-scaling--latency)
06. [Security, Privacy & Compliance](https://developer.sanas.ai/Docs/Resources/untitled-page#security-privacy--compliance)
07. [Pricing & Billing](https://developer.sanas.ai/Docs/Resources/untitled-page#pricing--billing)
08. [Support & Troubleshooting](https://developer.sanas.ai/Docs/Resources/untitled-page#support--troubleshooting)
09. [Roadmap](https://developer.sanas.ai/Docs/Resources/untitled-page#roadmap)
10. [Still need help?](https://developer.sanas.ai/Docs/Resources/untitled-page#still-need-help)

## Getting Started & Access

**What is the Sanas Developer Platform?** A suite of real-time speech AI models delivered through a single SDK that streams audio to Sanas Models via SIP/RTP. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview).

**Need a developer account ?** [https://www.sanas.ai/developer-platform](/content/developer-platform/index.html)

**Who is it for?** Developers building voice agents, contact center audio, conferencing/gaming, and STT pipelines. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview).

**What are the system requirements?** Python 3.10–3.14 on Linux x86_64 or macOS Apple Silicon (arm64); Windows coming soon. Download the SDK from [v1.1.0 releases](https://sanas-sdk-prod.s3.amazonaws.com/v1.1.0/) and see [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start).

**How fast can I get running?** Under five minutes with credentials in hand — follow the [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start).

## Models & Capabilities

**What models are available today?** Noise Cancellation (incl. Agentic NC) and Speech Enhancement. Full list in [Models Overview](https://developer.sanas.ai/Docs/Models/Overview).

**Human ↔ Human vs. Human ↔ Machine?** Human ↔ Human is tuned for a human listener; Human ↔ Machine (“Agentic”) is tuned to feed an ASR/voice-agent pipeline. See [Choose Your Model](https://developer.sanas.ai/Docs/Models/Choose-Your-Model).

**How do I pick the right model?** Use the decision guide in [Choose Your Model](https://developer.sanas.ai/Docs/Models/Choose-Your-Model).

**What is Agentic Noise Cancellation?** Voice isolation applied before ASR/STT to reduce word error rate. See [Agentic NC models](https://developer.sanas.ai/Docs/Models/Overview).

**Are Accent and Language Translation in the SDK?** Yes. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview).

## SDK, Integration & Development

**What platforms are supported?** Python 3.10–3.14 on Linux x86_64 and macOS Apple Silicon (arm64) as of SDK v1.1.0; Windows coming soon. [Download the SDK](https://sanas-sdk-prod.s3.amazonaws.com/v1.1.0/).

**How does authentication work?** Credential-based via `InitParams` — full code sample in [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication).

**How should I store my Account Secret?** In environment variables; never commit it or expose it in code, and rotate if compromised. See [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication).

**What’s the integration flow?** Initialize → create processor → process samples → destroy → shutdown. Step-by-step in [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start).

**How do I process multiple concurrent streams?** Reuse one SDK instance with a processor per stream — see [Processing Multiple Streams](https://developer.sanas.ai/Docs/Tutorials/Processing-Multiple-Streams).

**Is there an API reference?** Yes — [API Reference](https://developer.sanas.ai/API-Reference/Overview) and [OpenAPI spec](https://developer.sanas.ai/api-reference/openapi.json).

## Deployment & Infrastructure

**What deployment options exist?** [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud) (available now) and [Self-Hosted](https://developer.sanas.ai/Docs/Deployment/Self-Hosted) (coming soon).

**Which regions are available?** US (Ohio) and South Asia (Mumbai), more coming. See [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud).

**What network config do I need?** Allow SIP and RTP traffic — see [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud).

## Performance, Scaling & Latency

**What latency should I expect?** ~40 ms for noise cancellation, imperceptible to end users. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview).

**How many concurrent streams?** Hundreds, scaling automatically on Sanas Cloud. See [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud).

**Does processing degrade audio?** No — isolation removes noise without quality loss, and enhancement restores it. See [Models Overview](https://developer.sanas.ai/Docs/Models/Overview).

## Security, Privacy & Compliance

**Is audio stored?** No — processed in real time, never stored on Sanas Cloud. See [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency).

**Is audio encrypted?** Yes — set `secureMedia = True`; TLS in transit, AES-256 at rest. See [Security](https://developer.sanas.ai/Docs/Enterprise/Security).

**What certifications does Sanas hold?** ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, CCPA. See [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency).

**Where is my data processed, and who are the sub-processors?** Full residency and sub-processor tables in [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency).

**Data retention and data-subject rights?** Retention windows and how to exercise your rights ( [privacy@sanas.ai](mailto:privacy@sanas.ai)) are in [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency).

**Where’s the DPA and full security posture?** [Trust Center](https://trust.sanas.ai/), [DPA](/content/data-processing-agreement/index.html), [Privacy Policy](/content/privacy-policy/index.html).

## Pricing & Billing

**How does pricing work?** Usage-based. See [Pricing](https://developer.sanas.ai/Docs/Resources/Pricing).

**How do I get a quote?** Contact the [support portal](https://support.sanas.ai/support/home) or [support@sanas.ai](mailto:support@sanas.ai).

## Support & Troubleshooting

**How do I contact support?** [support@sanas.ai](mailto:support@sanas.ai) (1 business day) or the [Support Portal](https://support.sanas.ai/) for urgent issues. See [Support](https://developer.sanas.ai/Docs/Enterprise/Support).

**Why did SDK initialization fail?** Usually a credential, endpoint, or SIP/RTP firewall issue — verify against [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication).

**Where’s the changelog?** [Changelog](https://developer.sanas.ai/Docs/Resources/Changelog).

**Where do end users get help?** The [Help Center](https://help.sanas.ai/) covers desktop app, Portal, SSO, and softphone setup.

## Roadmap

**What’s coming soon?** Speech Intelligence via SDK; self-hosted deployment; Windows support; more regions. Track releases in the [Changelog](https://developer.sanas.ai/Docs/Resources/Changelog).