# Sanas & Trajector: Powering Healthcare

## **The Trajector Story**

This reputable American multinational specializing in the Disability Benefits sector sought to optimize its customer support experience with the goal of improving customer satisfaction and resolution rates.

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> “How has Sanas changed our agents’ experience? One simple word. Swagger. They don't have to pretend to be anyone that they are not.”  
> **Ashish Bisaria** \| President & COO, Trajector Medical

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## **The Solution**

By leveraging Sanas's accent translation technology, Trajector's support agents experienced a significant enhancement in communication clarity. This led to smoother interactions and a marked improvement in their ability to resolve customer issues.

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## The Impact

- **40% of the business** now comes from referrals, suggesting strong customer satisfaction and trust.
- For the Filipino team, client compliments were noted at a **4:1 ratio** compared to other teams, highlighting a positive reception from customers.

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About Trajector

## Trajector helps people develop medical evidence for the disabilities they medically, legally and ethically qualify for.

**Industry** Medical Evidence Services  
**Founded** 2014  
**Size** 1500+  
**Using Sanas since** 2024

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