Speech AI for BPO & Global CX | Sanas | Sanas
Sanas for BPOs
Sanas eliminates friction from accents, language barriers, and poor audio quality in real time, so you can widen your talent pool while strengthening the metrics your clients care about most.
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Business Impact
With Sanas On:
- 28% decrease in operational costs
- 40% Higher NPS
- 22% Improvement in QA scores
- Zero No. of times customers ask to speak to a different agent
- 35% Reduction in CPH costs
- 14% Increase in per agent revenue
- 37% Improvement in the language proficiency of agents
- 33% Improvement in FCR
- 22% Improvement in CSAT
Designed for Results. Engineered for Scale.
Measurable Impact
Sanas reduces the escalations, transfers, and repeat calls that drive up delivery costs while lifting the CSAT, NPS, and FCR numbers your clients hold you to.
Expand Your Talent Pool
Stop filtering candidates on accent. Sanas lets you hire for empathy, domain expertise, and problem-solving skills, then ensures every agent is clearly understood. Contact centers using Sanas have expanded their qualified talent pool by up to 35%.
Deploy in Days, Not Months
Sanas installs at the agent desktop with no workflow changes, no retraining, and no infrastructure upgrades. It runs on existing hardware — even processors over a decade old — and scales across thousands of agents with a 97% adoption rate.
Runs on What You Have
Compatible with nearly every contact center platform, CRM, headset, and operating system. No infrastructure changes, no device upgrades, no IT headaches.
Testimonials
Mike Lytle
CEO, TP - United States, Canada & Philippines
"With the proliferation of AI services, there's a lot of noise in the market about which solution is right. There's a simple choice about which product to move forward with to improve KPIs like NPS, conversion, and efficiency."
Brian Johnson
President & CEO, Transcom
"When you remove the communication barrier and the friction that comes with that, it makes the rest so much easier. As the job gets easier for an agent to be successful, the more likely they are to stay employed with you."
Ashish Bisaria
President & COO, Trajector Medical
"Sanas is not just a tool; it’s a bridge to deeper understanding, acceptance and inclusion.”
Security
Secure by Design
At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Core Capabilities
Accent Translation
Sanas modulates accents in real time while preserving unique voices and emotions to ensure every interaction is natural and authentic.
Language Translation
Sanas translates 25+ languages in real time while preserving voice, tone, and intent to ensure every conversation deepens human connection.
Speech Enhancement
Sanas enhances audio in real time while preserving vocal detail and expression to ensure every voice sounds clear, present, and human.
Speech Intelligence
Sanas analyzes conversations in real time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.